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What happens after I send my special order request?

A Bobé customer support specialist will review your order when it is received. If we have any questions we will contact you to verify the info. Otherwise our team will create a quote for your request that will include cost and lead time. This will be sent to you for review and confirmation before we… Read more »

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Why Do I Need to Provide a Part Number for a Special Order?

Providing a starting part number for the product you are customizing answers a lot of questions and helps to minimize errors. This gives a simple starting point for each special order. Part numbers define things like round or square, auto or manual, propane or natural gas and more. You can find part numbers by browsing… Read more »

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WHEN SHOULD COMPONENTS BE REPLACED?

The ozone gas line assembly should be replaced yearly for best performance. The air filter or injector tube should be replaced if worn are dirty. The quartz tube should be replaced if it is scratched or damaged. It should be cleaned every six (6) months.

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HOW OFTEN DOES THE OZONE MODULE NEED TO BE REPLACED?

Ozone modules should be typically be replaced every 3-5 years for optimal performance. The Smart Status ozone indicators on the front of the unit will change to yellow when ozone module replacement is due. The indicator will change to flashing red when service is overdue.

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HOW OFTEN DOES THE UV LAMP NEED TO BE REPLACED?

UV lamps should be replaced after 16,000 hours of operation, typically around 18 months. The Smart Status UV-C indicators on the front of the unit will change to yellow when UV lamp replacement is due. The indicator will change to flashing red when service is overdue.

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