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Frequently Asked Questions

  • UV lamps should be replaced after 16,000 hours of operation, typically around 18 months.
  • The Smart Status UV-C indicators on the front of the unit will change to yellow when UV lamp replacement is due. The indicator will change to flashing red when service is overdue.
  • Ozone modules should be typically be replaced every 3-5 years for optimal performance.
  • The Smart Status ozone indicators on the front of the unit will change to yellow when ozone module replacement is due. The indicator will change to flashing red when service is overdue.

There is an error with the UV-C system. 

  • Check lamp connections
  • Check connection to ballast
  • UV lamp failure: Replace UV lamps
  • Ballast failure
  • Incorrect wiring: confirm unit is connected to the output side of the pool time clock

Flow problem

Insufficient Flow: Verify that pump is running properly and that filters/skimmers are clean

Flow switch failure: Replace flow switch

Flow switch relay failure: Replace flow switch

 

UV panel switch error

UV access door is not properly closed

Panel switch has failed

 

Multiple system failure

Both Ozone and UV systems have failed

There is no power to system from power source

Check circuit breaker at distribution box

Check for loose connections or wiring breaks in the lines leading to the terminal block

 

LED indicators malfunction

There are loose or missing connections to LED indicators. Check power connection to the back of the LED indicators inside the unit door.

LED Indicators have failed

  • The ozone gas line assembly should be replaced yearly for best performance.
  • The air filter or injector tube should be replaced if worn are dirty.
  • The quartz tube should be replaced if it is scratched or damaged. It should be cleaned every six (6) months.
  • In-floor cleaning systems create high back-pressure for all equipment on the pad.
  • To prevent back-pressure from effecting the DEL AOP unit, it should be installed on a separate return line from the in-floor cleaning system.