12″ and 18″ waterfalls should be no more than 12″ above the water line. Call customer service for more information.
FAQ
YES! All CMP waterfalls should only be used with filtered water. Use the CMP Water Feature Filter available separately.
Natural Wonders® Waterfalls are all Heavy Duty PVC construction.
Yes! Natural Wonders® waterfalls can be custom cut convex or concave for curved installation. To request a factory custom cut waterfall, please fill out a request form online, or download the custom cut waterfall form and fax/email the form back to CMP. A customer service representative will follow up to process your request.
Waterfalls can also be custom cut in the field. Never cut to within less than 1.5″ of the body. LED, Arch, and Rainfall style waterfalls may not be cut.
1. Debris may be caught in the lip. Use the clean out tool or a thin flat tool to clear the lip. DO NOT CUT ANY SUPPORTS
2. Check for burrs on supports in LED waterfalls. A thin hacksaw blade may be used to carefully smooth edges as needed. NO NOT CUT THE SUPPORTS.
3. GPM may be inaccurate. Too little flow or too much flow through waterfall prevent proper water flow. Reference the chart in the installation guide for proper GPM.
The supply of water is not balanced correctly. To get equal flow from each waterfall unit, adjust the valves at each waterfall until the desired flow is achieved.
We do not recommend using the screen if possible. Pet hair and other fine debris can build up over time and impede the water flow.
The rock trap is always recommended. Using the rock trap will capture debris in the pipes, and prevent it from building up in the pool. NOTE: During installation, do not “drag” the pipes along the ground or in the dirt. This fills the pipes with dirt and the waterfall will not work correctly after installation. (Yes, we have seen this happen before!)
Contact your builder/contractor or CMP Customer Support if your question is not answered here.